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Exchange or Return is possible only within 10 days of purchase from date of delivery subject to the terms herein: In case if you wish to Exchange or Return the product(s), please contact us on the address given in Contact Details for approval and further actions.
Exchange or Return shall be made provided the product (including the unit carton) is returned unused and unopened (original seal not broken) along with accessories & FOC (Free of Cost) The refund for products Returned will only be in the form of Best Crystal Photographic Credit Vouchers / Credit Memo, to be redeemed within a period of 6 months. No cash refund is possible.
If a defect is discovered after opening/using the product, your product is covered under repair/replacement warranty of the manufacturer.
Please note bcpgulf.tv is a retailer only and the obligation for warranty rests with manufacturer of the product as per the warranty condition listed on the warranty card.
Please allow 3-5 business days for mail-in exchanges to be processed
Refunds & Credits:
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price after bank charges deduction. Shipping and handling fees are nonrefundable.